Fahem360 privacy policy

Updated 18 October 2026

Operator and contact

Fahem360 is operated by Khaled Mahmoud. Khaled and assigned authorized staff handle privacy and account-deletion requests through Contact & support and the account-deletion request form.

Information we process

Depending on the features you use, this includes your account email, profile name and account identifier; consultation and course requests; service notes; support and deletion requests; community contributions and uploaded content. Provide only the information needed for the feature or request. Authentication is processed by Supabase; staff cannot view your existing password.

How information is used

Information supports sign-in and account access, handling service and enrolment enquiries, displaying your saved activity, responding to support requests, community participation and administering access and security. Current booking requests do not process online payments.

Providers and visibility

Hostinger hosts the application and its operational records. Supabase provides account authentication and profiles. Authorized staff and assigned service providers access information needed for their work. Contributions you publish in public community areas can be viewed by other users. Do not include private information about another person without permission.

External content and links, including video, maps, Quran, tafsir and audio services, operate under their providers’ privacy practices. Loading or opening external content can disclose your IP address, technical connection information and the content requested to the provider. Data may be processed outside your country depending on the provider.

Permissions and device storage

Camera access supports photo capture where offered and permitted by your device. The prayer-times feature can use a location you permit or a city and country you enter. Coordinates supplied for prayer times pass through the app server to AlAdhan to calculate the times. Device settings control permissions. Language preferences and authentication state use browser or app storage.

Account and data deletion

Retention and backups

Account information is retained while the account is in use and associated records are needed to provide the requested service, handle support or protect the service. Following a verified deletion request, associated personal information is removed or anonymized unless specific information must be retained for a legitimate legal, security or fraud-prevention reason. Any such exception, its reason and applicable retention period should be explained when the request is handled.

Separate backup copies may remain until replaced or removed through backup administration; they do not provide an active account after deletion. No fixed automatic backup-expiry period is stated here. If a backup is restored, fulfilled deletion requests must be reapplied before restoring access to affected data. Use Contact & support for questions about backup copies or unresolved retention. You control files you export and copies stored on your own devices.

Privacy requests and changes

Use Contact & support to ask about access, correction or privacy concerns. Provide the account email and enough information to identify your request, without sharing secrets or unnecessary sensitive details. The date above identifies the current notice; material changes will be reflected in this notice and, where applicable, the app’s disclosures.